Privacy Policy
Last updated: January 15, 2025
At Pawfect Pantry, we are committed to protecting your privacy and ensuring the security of your personal information. This comprehensive privacy policy explains how we collect, use, protect, and manage your data when you purchase pet food, shop for pet accessories, or interact with our platform across India.
1. Introduction and Scope
Welcome to Pawfect Pantry's Privacy Policy. As India's trusted pet food and accessories retailer, we understand the importance of safeguarding your personal information and your pet's health data. This policy applies to all our services including pet food sales, nutrition consultation, veterinary support, and online interactions across our delivery network in Mumbai, Delhi, Bangalore, Chennai, and 500+ cities.
We believe in transparency and your right to understand exactly how your data is handled throughout your pet care journey with Pawfect Pantry.
2. Legal Compliance and Standards
Pawfect Pantry strictly adheres to Indian and international data protection regulations to ensure your information remains secure:
- Information Technology (Reasonable Security Practices) Rules, 2011
- Digital Personal Data Protection Act, 2023
- Consumer Protection Act, 2019 for pet product safety
- Food Safety and Standards Authority of India (FSSAI) compliance
- ISO 27001 Information Security Management Standards
Our data protection practices are regularly audited by third-party security firms to maintain the highest standards of customer data protection in the pet care industry.
3. Information Collection and Types
3.1 Personal Information We Collect
When you use Pawfect Pantry services, we may collect the following personal information:
- Full name and contact information
- Email address for order updates and pet care tips
- Mobile number for delivery notifications and vet consultations
- Address for product delivery and local vet recommendations
- Payment information and transaction history
- Pet information including breed, age, weight, and dietary preferences
- Pet health data and nutritional requirements
- Purchase history and product preferences for pet care items
3.2 Technical and Usage Data
We automatically collect technical information to improve our services:
- IP address and geographic location for local delivery
- Browser type, version, and device information
- Website usage patterns and product preferences
- Cookies and tracking technologies for personalized recommendations
- Service interaction timestamps for delivery scheduling
- Network information for diagnostic purposes
3.3 Pet Health and Nutrition Information
For personalized nutrition services, we may collect:
- Pet weight and body condition measurements
- Dietary restrictions and allergies
- Activity level and exercise routines
- Age-specific nutritional requirements
- Veterinary recommendations (with your explicit consent)
4. How We Use Your Information
Your information enables us to provide exceptional pet care products and personalized nutrition services:
Order Processing
Processing pet food orders, tracking shipments, and providing nutrition recommendations
Delivery Services
Coordinating timely delivery and managing our distribution network across India
Payment Processing
Secure transaction processing and maintaining payment records for subscriptions
Quality Assurance
Ensuring product quality and maintaining our pet health guarantee standards
Communication
Sending order updates, pet care tips, and nutrition recommendations
Service Improvement
Analyzing purchase patterns to enhance our product selection and customer experience
5. Data Security and Protection
We implement industry-leading security measures to protect your and your pet's information:
Technical Safeguards
- 256-bit SSL/TLS encryption for all data transmission
- Encrypted data storage with regular security audits
- Advanced firewall protection and intrusion detection
- Regular security updates and vulnerability assessments
Access Controls
- Multi-factor authentication for staff access
- Role-based access controls and permission management
- Regular employee training on data protection
- Continuous monitoring and access logging
Pet Data Security
- Secure pet health data handling protocols
- Secure data deletion procedures when requested
- Veterinary data privacy compliance
- Health information audit trails
6. Your Privacy Rights and Controls
You have comprehensive rights regarding your personal and pet data:
Access
View all personal and pet data we hold about you and your purchase history
Correction
Update or correct any inaccurate personal or pet information
Deletion
Request deletion of your personal data (subject to legal requirements)
Portability
Export your data in a structured, machine-readable format
Opt-out
Unsubscribe from marketing communications at any time
Restriction
Limit how we process your data in certain circumstances
To exercise your rights, contact our Data Protection Officer at [email protected] or call +91 318 429 1359
7. Third-Party Partners and Services
We work with trusted partners to enhance our pet care services while maintaining strict data protection standards:
Payment Processors
Razorpay, PayU, and other certified payment gateways for secure transactions
Delivery Partners
Authorized courier services for pet food and accessory delivery
Analytics Services
Google Analytics and other tools for service improvement (anonymized data only)
Communication Platforms
SMS and email service providers for order notifications and pet care updates
All partners are contractually bound to maintain the same level of data protection and cannot use your data for their own purposes.
8. International Data Handling
For customers using our services internationally or when working with global pet food manufacturers:
- We ensure adequate protection levels for any international data transfers
- Standard contractual clauses are implemented with international partners
- Data encryption during transfer and storage in any jurisdiction
- Compliance with both Indian and destination country privacy laws
- Your rights remain protected regardless of data location
9. Minors and Parental Consent
Pawfect Pantry services are designed for individuals 18 years and older. For customers under 18:
- Parental or guardian consent is required for all services
- Parents can access and control their minor's data
- Data deletion rights extend to parents/guardians
- Special protections apply for educational institution partnerships
If we discover we have collected data from a minor without proper consent, we will delete it immediately.
10. Policy Updates and Changes
We may update this privacy policy to reflect changes in our services, legal requirements, or industry best practices. We will notify you of significant changes through:
- Email notifications to registered customers
- SMS alerts for important changes
- Website notifications and mobile app alerts
- Updates posted on our website and social media
Continued use of our services after notification constitutes acceptance of the updated policy.
11. Contact Information and Support
For any privacy-related questions, concerns, or to exercise your data rights, please contact our dedicated Data Protection Team: